Brave Bean Coffee Company

App Support

Help with the Brave Bean Coffee app for iPhone and Android

Placing an order

Tap Shop, pick a roast, then choose your size, whole bean or ground, and whether you want it one time or on a subscription. Add it to your cart and tap Check out with Shopify. Payment is completed on our secure Shopify checkout, where Apple Pay, Shop Pay, and cards all work.

Shipping

We roast to order, so bags ship within about a week. Shipping is free on orders over $35. We currently ship within the United States only.

Subscriptions

Choosing Subscribe & save 10% sets your roast on a repeating schedule at 10% off every delivery. To skip a delivery, change your roast, pause, or cancel, open Reorder → Open my account, or go to bravebeancoffee.com/account. There is no cancellation phone call and no retention script.

The Reorder tab

Roasts you've ordered before are saved on your device so you can order the same thing again in one tap. These are saved locally — they are not order receipts, and they don't show delivery status. For order status and tracking, use Open my account. You can remove any saved item with the Remove link on its card, and deleting the app clears them all.

Order status and tracking

Order history, delivery tracking, and subscription settings live in your account at bravebeancoffee.com/account — the same account you use on our website. Your shipping confirmation email also carries a tracking link.

Notifications

Notifications are off until you turn them on under More → Notifications. When on, we send occasional messages about new roasts, seasonal releases, and offers — a couple of times a month at most. Switch the same toggle off to stop them; nothing in the app requires notifications to be enabled.

Wholesale accounts

If you'd like to serve Brave Bean at a café, restaurant, or office, tap More → For businesses, or visit bravebeancoffee.com/pages/wholesale. Volume pricing improves as you grow, and net-30 terms are available on approved accounts. Most applications are reviewed within one business day.

Visit us

Something wrong with the app?

Tell us what happened, what device you're on, and what version of the app you're running, and we'll get on it. If the shop is empty or prices look wrong, closing and reopening the app usually refreshes the catalog.

Contact us

Email: info@bravebeancoffee.com

Mail: Brave Bean Coffee Company, 550 Broadway Blvd, Pitcairn, PA 15140

We answer email during business hours, Monday through Friday.